SHIPPING & RETURNS
Our shipping Policy
We aim to make your every shopping experience with us pleasant and
enjoyable .. Our  products are manufactured by the Children of Shalva under
close supervision and we aim to meet our professional expectations . We
endevour to offer you the best and fastest shipping options available. and
complete orders as quickly as possible. Please note that we reserve the right
to notify you within 48 hours if we have run out of the desired item.

Shipping options
We offer two options for shipping. The main option we offer is standard
Airmail using Israel post which is called ECO POST. This shipping option is
an economy shipping option which is available for Items under 2 KG or 4.4
LB.

CO POST Shipping
ECO POST shipping is a safe and fast way for you to receive your order. ECO
POST Shipping is offered to most countries around the world ECO POST
Shipping is an Israel post service which offers fast and trackable shipping. To
see if you order is eligible for ECO POST Shipping please refer to Israel post
website. With ECO POST shipping a tracking number will be provided and
you will be able to track your order seamlessly. if item is stuck in customs for
some reason you may not receive updates regarding the situation. We
recommend you contact us with any questions regarding your order update
and we will be happy to answer you. Your order will arrive at your doorstep
and in some circumstances arrive at a shipping Hun close to your door.

. Usually your item will arrive between 8-14 business days depending on the
season and depending on your location. If you are shipping to the US your
order can and will arrive quickly, During high volume shipping periods your
order may take longer than the designated time period. in any case of orders
outside Israel that customs require additional payment for the release of the
items it is the buyers responsibility to release and pay any charges that may
be added to the package.

Shipping in Israel
In Israel we use shipping service DOAR YISRAEL which is a fast and professional courier service that ships all around Israel

FEDEX Shipping
FedEx is one of the word leaders of shipping and your order will reach you
incredibly fast. Orders in the US will arrive in between 3-4 days or even less
depending on East or West coast shipping location. FedEx shipping will be
offered to you at the checkout and when selected you will receive a tracking
number and an estimated shipping duration. We must notify you that in some

instances you may be required to pay some extra tax charges in order to
release your order from customs. An option for people needing there items
quickly, we offer FedEx shipping as expedited option at a fixed shipping price.
If you are ordering large quantities of items we will also use FedEx shipping in
order to create a smooth and fast service.

How is the shipping price calculated?
We have created  a system of shipping charges that are easily calculated that
provide you easy

How does it work?
Your order status will be change to “Shipped” you will then receive a tracking
number for DOAR YISRAEL shipping service.

You will then receive a SMS forDOAR YISRAEL asking you when the best time is for
you to receive your order and if you would like to change to location of
delivery. Once you have selected the preferred location and have scheduled
your preferences your order will reach you quickly. For very distant locations
like EILAT or Golan heights orders make take longer to arrive. If you did not
receive a SMS from DOAR YISRAEL please contact us as quickly as possible so we
can figure out the situation. It is extremely important for you to supply a mobile
number for your order or your order will take longer to reach you.

Pick up in store
. Shipping fees will not apply if you select the store pick up option. When
checking out you will be able to select “Pick up in store” when you reach the
final checkout and  notification when your order is ready for pick up. This will
usually take between 24-48 hours. Selecting “Pick up in Store” is the best
method to ensure you will receive your desired item. For any questions
referring to this option please contact us and we will be happy to answer any
questions you may have.

For any questions regarding your order status please contact us as soon as
possible.

Item is broken or damaged
We do our absolute best to get the most beautiful and high quality items to
you but sometimes issues may occur which may be our fault or a third party’s
.if such a mistake occurs we stand behind our products and its is a priority to

ensure complete customer satisfaction.. You must notify us in writing within 21
days of receiving your order, if you do not contact us in the  required time we
will not be able to refund or replace your order.

Shipping address:
Shalva Shop
Derech Shalva 1
Jerusalem
Isael
Email  shalvashop @shalva.org